Refund policy

Our policy at Ethical Eats is valid for 30 days from the date of purchase. Unfortunately, we are unable to offer an exchange if more than 30 days have elapsed since your purchase.

RETURNS

Perishable goods, such as chocolate and other food items, cannot be returned or exchanged.

The product must also be in its original packaging.

To initiate a return, please provide us with a receipt or proof of purchase.

EXCHANGES

We will only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please send an email to info@ethicaleats.co.za and return your item to: Ethical Eats, 12 Marthinus Crouse , Norkem Park 1618, South Africa

REFUNDS

We do not offer refunds on any purchases but we welcome you to request an exchange for any defective products. Please refer to our Returns section for more information on the process.

SHIPPING ON RETURNED ITEMS

To return your product, please mail it to: Ethical Eats, 12 Marthinus Crouse , Norkem Park 1618, South Africa. Please note that you will be responsible for the shipping costs to return your item, and shipping costs are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item worth more than R100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.